Error 491 is one of the most common errors related to the Google Play Store on Android. The error is usually triggered when the user is downloading an app or game from the Google Play Store.
Its irritating to get such an error especially when you want to download new apps and games on your phone. Fortunately the error is not much complicated and can be fixed easily without much effort.
There are actually several methods by which you can fix the Google Play Error 491. However in some cases you might as well have to try out a combination of multiple methods in order to fix the Google Play Error 491.
Here are a few methods by which you can fix the Google Play Store Error 491. All the fixes below are mentioned in an ascending order as you might have to try them one after another, incase the first method is not able to fix the Google Play Error 491.
Method 1: Reboot your Phone
The most common method to fix the Google Play Store Error 491 is to reboot the android device. This methods fixes the error in most cases, however if this couldn’t fix the error in your case, please follow the next method.
Method 2: Clear Cache for Google Play Store and Google Play Services
The second most common method to fix the Google Play Error 491 is to clear caches for Google Play Store and Google Play Services. Here’s how you can clear caches for both the apps:
- Step 1: Navigate to Settings > Application Manager > Google Play Store / Google Play Services
- Step 2: Tap on Force Stop
- Step 3: Tap on Clear Data
- Step 4: Tap on Clear Cache
That’s it, now reboot your phone and the Google Play Error 491 should be fixed.
Method 3: Remove your Google Account, Reboot and Re Add your Google Account.
The third most common fix for the Google Play Error 491 is to remove your Google Account, reboot your phone and then Re add your Google account once again. This method should certainly help you with fixing the Google play error 491, as it has helped many others to fix the same error. Here’s How you can remove the Google account on your Android phone.
- Step 1: Navigate to Settings > Accounts > Google and remove the account associated with Google play.
- Step 2: Now you will have to reboot your Android device and then navigate to Settings > Accounts to re add the Google account.
Step 3: Once you’ve done this you can open the Google Play Store and select your Gmail account. You will then be able to download any game or app from the Google Play Store without facing any errors.
Method 3: Wipe Cache
You should only try this method as a last resort if all the above methods fail to fix the Google Play Error 491. This method can only be performed if you have installed a custom recovery on your phone such as Clockworkmod. Follow the instructions below to wipe the Dalvik Cache of your Android device.
- Step 1: Reboot into recovery
- Step 2: Wipe cache partition
- Step 3: Go to Advanced > Wipe Dalvik Cache
- Step 4: Now go back and Reboot system
- Step 5: Rerun Google Play Store and update or install your app.
Note: Last but not the least, the Google Play Error 491 can also be caused due to the interference of third party android apps such as Clean master. Make sure you never clear caches of Google Play Store and Google Play Services while using clean master to avoid the Google Play Error 491.